Catalogue 2016 - 2017

Student Assistance

Student Administrative Services. The Office of Student Administrative Services (SAS) combines the functions of billing and collections, financial aid, and records and registration. Student Administrative Services is designed to conveniently serve all clients of the University in one location by a team of student services administrators and specialists. Located on the ground floor of the D’Amour Library, the entrance to Student Administrative Services is on the south side of the building. The telephone number is 413-796-2080, and the fax number is 413-796-2081.

Student Disability Services. The Student Disability Services (SDS) office is designed to provide support for any student with a documented disability who requests accommodation. To register with the office students requesting these services must identify themselves and offer documentation substantiating a disability. Disabilities protected under Section 504 of the Rehabilitation Act and the Americans with Disabilities Act include, but are not limited to, students with learning disabilities, perceptual disabilities, deaf or hearing impairments, blind or visual impairments, speech disorders, orthopedic impairments, and other health impairments. This disclosure and registration at the office is voluntary. However, registration in the office in a timely fashion is necessary to secure specific accommodations. All information, reports, and discussions are held in confidence, unless sharing necessary and relevant information is deemed appropriate. The coordinator, assistant director, and assistant dean of the Student Disability Services office work with the students and faculty to ensure that necessary services and accommodations are provided in a timely and efficient manner.

Specific requests for accommodations are reviewed and recommendations are made on a case-by-case basis. If students wish, they may arrange for individual appointments weekly or twice each month to review their courses, assignments, and accommodations, and, if needed, to review study skills, time management, and general organizational problems or concerns. The Student Disability Services Office is available to address related issues on disabilities as well as act as a referral source to other personnel on campus. Students are encouraged to visit the office early in the semester to access needed services and acquaint professors of their academic needs in a timely manner to receive full benefits of the services. The provost/vice president for Academic Affairs serves as the Section 504 officer on campus and is responsible for ensuring that Section 504 regulations are fulfilled in a reasonable and timely manner.

  • Permanent and Temporary Mobility Issues. It is critical that, in the case of either a permanent or temporary mobility impairment, the office of Student Disability Services (SDS) is notified immediately, so that classes can be moved to more accessible locations, and/or elevator keys can be provided as needed.
  • Students with temporary conditions (e.g. broken leg, sprained ankle, emergency surgery) may obtain permission to park in more accessible spaces if they request this from Student Disability Services and provide a letter of verification from a doctor.

For more information visit our website at

Counseling Services. Caring, licensed professionals provide confidential help to students with personal, social, and educational concerns. Common areas of concerns include adjustment to college, anxiety, depression, relationships and sexual orientation, eating disorders, substance abuse, sexual/physical abuse, and test anxiety. Services include individual, couple, and family counseling, as well as crisis intervention. We can provide a list of off campus therapists when requested.

Check out our website where you can take a self-help screening for depression, anxiety, substance abuse, eating disorders, PTSD, or bi-polar disorder. You will also find more information about our staff, commonly asked questions, the Sexual Misconduct Advocate Response Team (SMART), and our Alcohol and Drug Education Services.

To make an appointment you may come to the Counseling Center in person or call 782-1221 during office hours, Monday through Friday, 8:30 a.m. to 4:30 p.m. We are located in the St. Germain Campus Center, Room 249.

The Career Development Center. The Career Development Center, located on the second floor of the St. Germain Campus Center, offers a variety of career related programs, workshops, and seminars including classroom presentations in collaboration with the faculty to educate students on career development and strategy. The career staff implements the University’s strong commitment to the development of the student’s career decision-making by providing individual career advising and assistance in identifying career options, major and occupational exploration, and job search strategies to include conducting mock interviews, graduate school decision-making and internship placement. The Career Development Center, under the direction of the Division of Student Affairs, also collaborates with the Office of First Year Students & Students in Transition, the Office of Alumni Relations, and with student organizations to facilitate these activities.

The Career Development Center is dedicated to providing effective career planning and advising and has an exceptional staff of professional counselors to assist students in their career decision-making processes. Individualized career counseling and advising is available to all students by a career counselor assigned to the College of Arts and Sciences, the College of Business, and the College of Engineering. Students who have not officially declared majors are encouraged to utilize the services of our counselors who, through a variety of assessment inventories and exploration tools, will assist students in declaring a major.

Four different career planning guidelines are offered by the Career Development Center to students at each level of their college education, with the emphasis shifting from academic to professional. All students are advised to begin career planning by knowing themselves, exploring options, and building and expanding their skill bases. Academically, students are urged to explore interests through a variety of courses, identify potential majors that relate to their interests and abilities, and focus on academic success, time management, and study skills.

The University’s internship program is coordinated by the career staff. This program adds value to a student’s education by providing the opportunity to bring life to the theories and concepts learned in the class-room and apply them in local businesses, industries, and organizations.  The benefits of the internship experience include a confirmation of the student’s choice of career path, related job experience, networking opportunities, and greater time and stress management skills. Students also gain experience working as a team member in an environment with needs and problems that have real constraints and consequences.

All students are strongly encouraged to register with the Career Development Center Online at a robust interactive career service management system. Once registered students can create profiles, manage calendars, make appointments with their career counselors, register with the Career Center Partners, upload résumés and other job search documents and look for internships and jobs including Federal Work Study, Institutional, summer, part-time, and full-time. Access to the CareerCenter Online continues after graduation as alumni of the University. 

Other resources including web-based career guidance programs such as DoWhatYouAre and FOCUS II, job boards, and Internet sites relating to a wide variety of options provide students with the knowledge to make informed career decisions. The University’s network of alumni can connect students with alumni actively employed in their fields and eager to share occupational information.

The career staff brings students in contact with employers through dynamic on-campus recruiting, employer information sessions, and career fairs. In addition, students are assisted with resources for part-time and summer employment. Students are directed to employment opportunities, internships, recruiting schedules, and workshops via social media, campus resources, and personalized emails and connections. The Career Development Center’s effective combination of educational career programs and job search services is a valuable complement to a student’s academic experience.